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Water emergency in Austin, Texas

If water is leaking in Austin, shut it off first, then check whether the problem is on the utility's side or yours before you call anyone.

  • 2valves in the meter box
  • 702licensed in the area
  • Sep 25Austin Water rules checked

The meter is where Austin Water's part ends and yours begins

Who fixes what, schematic. Austin Water: Austin Water manages all infrastructure from the street to the meter, including the public-side service line. You: Property owners must maintain the private-side service line, the cut-off valve, and any internal plumbing.streetmeteryour valveAustin WaterYoustreet to metermeter to every tap
Schematic, not to scale. Austin Water: water leaks, checked Sep 24, 2026.

Shut the water off Cierre el agua

Austin Water emergencies512-972-1000This line is for reporting water and wastewater emergencies.

Do this now: shut the water off

During an emergency, attempt to use the property owner's valve, usually found at the meter box on your side of the meter.

If that valve is broken or missing, use the City valve located in the meter box.

Meter box, from street to house: the city valve, the meter, then the property owner's valve. Use the property owner's valve first.streethouse2City valvemeter1Property owner's valve

The meter is where Austin Water's part ends and yours begins

Who fixes what, schematic. Austin Water: Austin Water manages all infrastructure from the street to the meter, including the public-side service line. You: Property owners must maintain the private-side service line, the cut-off valve, and any internal plumbing.streetmeteryour valveAustin WaterYoustreet to metermeter to every tap
Schematic, not to scale. Austin Water: water leaks, checked Sep 24, 2026.

Is it the utility's problem or yours?

Austin Water

Austin Water manages all infrastructure from the street to the meter, including the public-side service line.

Call Austin Water at 512-972-1000

You

Property owners must maintain the private-side service line, the cut-off valve, and any internal plumbing.

Ask us to call you

Who to call at the utility

UtilityAustin Water
Phone512-972-1000
What it's forThis line is for reporting water and wastewater emergencies.

How often it freezes in Austin

11.9freeze nights a yearAt or below 32°F, on average.
Typical freeze season in Austin: first freeze Dec 3, last freeze Feb 20; 11.9 nights at or below 32°F a year.Dec 3first freezeFeb 20last freezeOctNovDecJanFebMarApr
Weather stationAUSTIN-CAMP MABRY, TX US (NOAA USW00013958)
Freeze riskTypical first freeze Dec 3; last Feb 20; 11.9 nights at or below 32°F a year
Austin702 licensed plumbing companies, ranked by points

Get a call back

Leave your number and we'll call you back to help you find one. This isn't an emergency line: if water is running, shut it off first, and for a leak on the city's side, call the utility.

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Get a text when a freeze warning is issued

We'll text you when the National Weather Service issues a freeze warning for Austin, with what to do for your pipes.

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