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Why is my water bill so high? (Hidden leak credit)

In Sugar Land, you can request a bill credit for a hidden leak if you meet the utility's eligibility and deadline rules.

Deadline

Applications must be filed within 60 days after the leak is repaired.

Leak credit rules

DeadlineApplications must be filed within 60 days after the leak is repaired.
Required proofCustomers must provide electronic documentation, such as contractor receipts or receipts for repair parts.

How to prove a hidden leak

  1. Consult the water meter before and after a two-hour period of not using water. If the meter changes, there is probably a leak.

Utility contact

UtilitySugar Land Water Utilities Department
Phone281-275-2450

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