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Why is my water bill so high? (Hidden leak credit)

In San Antonio, you can request a bill credit for a hidden leak if you meet the utility's eligibility and deadline rules.

60days to ask for the adjustmentApplications must be submitted within 60 days following the repair.
Deadlines, to scale: from the repair date there are 60 days to send the request.to send the requestRepairday 0Last dayday 60
San Antonio Water System deadlines, checked Oct 24, 2026.

From the repair to the answer

Deadlines, to scale: from the repair date there are 60 days to send the request.to send the requestRepairday 0Last dayday 60
San Antonio Water System deadlines, checked Oct 24, 2026.

Leak credit rules

The form

How to submit

  • Requests are submitted by logging into a SAWS user account and selecting 'Other Services' from the menu.

  1. Required proof

    Applicants should provide the leak type, location, repair description, and repair date, along with optional plumber receipts or DIY supply receipts.

  2. Deadline

    Applications must be submitted within 60 days following the repair.

UtilitySan Antonio Water System
Credit amountA portion of the excess water loss may be credited for a maximum of two months, provided there is a reduction or return to normal water usage after the fix.

How to prove a hidden leak

  1. Consult the water meter before and after a two-hour period of not using water. If the meter changes, there is probably a leak.

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