Why is my water bill so high? (Hidden leak credit)

In Manchester, you can request a bill credit for a hidden leak if you meet the utility's eligibility and deadline rules.

Deadline

Submit the request within 60 days of finding the leak and complete repairs within 30 days of getting the bill showing the leak or being alerted to a potential leak.

Leak credit rules

The form

How to submit

Submit the form in person at the office, via email to customerservice@manchesterwater.org, or through the online portal.

Deadline
Submit the request within 60 days of finding the leak and complete repairs within 30 days of getting the bill showing the leak or being alerted to a potential leak.

Utility	Manchester Water District

How to prove a hidden leak

Consult the water meter before and after a two-hour period of not using water. If the meter changes, there is probably a leak.

Sources

Leak Rate Adjustment, Oct 28, 2026
EPA WaterSense: Repare una fuga (Spanish), Sep 24, 2026

Each fact is checked automatically against its source, on the date shown. How we build these pages

What we don't know

We left out who qualifies, credit amount and required proof under “Leak credit rules”: the source doesn't state it clearly enough. Ask the office or utility named on this page.