Why is my water bill so high? (Hidden leak credit)

In Colorado Springs, you can request a bill credit for a hidden leak if you meet the utility's eligibility and deadline rules.

60days to ask for the adjustmentThe request must be submitted within 60 days of the due date from the billing period when the leak occurred.

Colorado Springs Utilities deadlines, checked Oct 24, 2026.

From the repair to the answer

Colorado Springs Utilities deadlines, checked Oct 24, 2026.

Leak credit rules

Utility	Colorado Springs Utilities
Deadline	The request must be submitted within 60 days of the due date from the billing period when the leak occurred.
Credit amount	The utility may adjust water service charges for up to two billing periods, covering up to one-half of the leaked water volume.
Required proof	Customers must provide a completed Water Leak Adjustment Form and evidence of repairs.

Consult the water meter before and after a two-hour period of not using water. If the meter changes, there is probably a leak.

Utility	Colorado Springs Utilities
Phone	(719) 448-4800

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We left out who qualifies and how to submit under “Leak credit rules”: the source doesn't state it clearly enough. Ask the office or utility named on this page.